GURANTEED TO DAZZLE, IMPRESS & EXCITE
What does Guaranteed to Dazzle mean?
At Fruit Obsession our mission is to dazzle you with our hand-made, delicious, dipped and delivered fruit creations. If you are not
completely satisfied with your order and overall experience, we want to know right away. We will fix it, guaranteed.
What if I received a wrong item?
In the unlikely event you have received the wrong item, please contact us immediately and we will help to resolve the matter right away!
ACCOUNT
Do I need to set up an account to place an order?
No, you can place an order without registration. But we highly recommend that you register to take advantage of our offers and promotions that are exclusive to subscribed customers.
How do I create an account?
Click Sign up and you will be sent to a different page to create an account. Fill out the form completely and click CREATE ACCOUNT when completed. A confirmation email will be sent to activate your new account.
How do I reset my password?
Click Log In to access the account page. Then click on the FORGOT PASSWORD? link. Enter the email associated with your account and you will be sent a password reset link.
How do I change my address or add an additional address?
Log into your account. In the menu on the right side of your screen, click on MY ADDRESSES to change your current address or add a new address.
ORDERS & PAYMENTS
Do you provide order tracking information?
You will be sent a confirmation email immediately after your order has been successfully submitted. This will also serve as your receipt. We will also send you a confirmation email once your order has been delivered. If you don’t receive an email confirmation, check your ‘spam’ or ‘junk’ folder and it should be there. If you're unsure, please call us.
How much room do I have for my recipient's card message?
Your card message can be up to 300 characters long, including spaces, periods, symbols, etc. At checkout, please click on ADD A NOTE FOR RECIPIENT in order to enter your message.
How can I place an order?
You can place an order online 24/7, or by calling (705) 444-8349. For special requests or customizations, please e-mail:
orders@fruitobsession.com.
How far in advance should I place my order?
Orders must be placed before 10pm the day prior. All of our products are made fresh to order and this allows us to have ample stock available for your order. For business deliveries, and during busy holiday time periods like Christmas, Valentine’s Day and Mother’s Day, we recommend that you order further in advance as we do reach full capacity on those dates. For catering (extra large bouquets, multiple platters, etc.) we recommend contacting us by phone or email first to confirm availability and get the very best pricing. Occasionally, we are able to accommodate same day orders, please call or email to check availability.
How do I cancel or change an order already placed?
If you need to cancel an order scheduled for pickup or delivery, please contact the store right away. If your order has already been made, left the store for delivery or has already been delivered, we will be unable to cancel your order.
What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?
If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly. Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to the high volume of orders we receive, particularly around busy holidays like Valentine’s Day and Mother’s Day, you may not receive your email confirmation immediately after placing your order. If you didn’t receive any of the order confirmation messages, please contact us as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders.
Will I receive an order receipt/order confirmation?
Yes, if you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records, it will also be your receipt. If you place an order by phone, a copy of the receipt will be sent to you by or email or text, whichever you prefer.
What payment methods do you accept?
We utilize the Shopify platform to accept secure payments from major credit cards, including PayPal, Google and Apple pay.
When will my credit card be charged?
Your credit card or alternate payment method will be charged at the time the order is placed.
Is there sales tax on my order?
All orders are subject to HST. All prices listed exclude HST (13%) which will be applied at checkout.
Is it safe to use my credit card online?
Yes, we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. Our store is hosted on the Shopify platform and is very
safe and secure.
DELIVERY
What are your delivery policies for residential homes?
If the recipient is not available at the time of delivery, we will attempt to leave the delivery with a neighbor. If you want your order to be left with a neighbor because you know the recipient will not be home, please make sure to let us know in your note for the recipient. You will need to provide the name and address of the neighbor. To ensure smooth delivery, we may contact the recipient in advance of delivery to ensure someone is available to accept the order.
What are your delivery policies for businesses?
Business deliveries will be made between mid-morning and 5pm. The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. Fruit Obsession is not responsible for any gift that is not properly handled. If the business is closed, delivery will be attempted the next business day. When placing an order for a business, the more information you can provide about the specific recipient (person, department, floor, etc.) is extremely important and helpful.
What are your delivery policies for schools or hospitals?
School and hospital deliveries will be made between mid-morning and 3pm. The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. Fruit Obsession is not responsible for any gift that is not properly handled. If the school is closed, delivery will be attempted the next school day. When placing an order for a school or hospital, the more information you can provide about the specific recipient (person, department, floor, room, etc.) is extremely important and helpful.
Do you deliver to PO Boxes?
As all of our order items contain fresh fruit and/or desserts, we cannot deliver to PO boxes.
Do you guarantee specific delivery times?
Unfortunately, due to the nature of our business and fluctuations day-to-day in order volume, delivery times cannot be guaranteed. If you require a specific delivery time please call or email and we will do our best to accommodate your request. Please note on peak business days such as Mother's Day or Valentine's Day, orders may be delivered as early as 9am and as late as 9pm.
Will you call the recipient prior to delivery?
The recipient may be called prior to delivery in order to confirm someone is available to accept the delivery. We recommend that you always send your order on a date and to a location where someone will be available to receive the order to ensure freshness, and advise your recipient to expect a delivery.
What are your general delivery times?
Deliveries can be made as early as 9am or as late as 7pm on any given day based on business volumes. For peak business days such as Mother's Day or Valentine's Day, deliveries may be made up to 9pm.
The store does not service the postal code I entered, can you still deliver to me?
Unfortunately, no. Our fruit creations, many dipped in chocolate would simply not do well on a hot summer day in a cardboard box on your front step or withstand the sometimes rugged delivery style of some couriers! Depending on your specific location and size of order, we may still be able to assist. Please contact us to double-check availability.
Where do you deliver?
We delivery to a wide catchment area on a daily basis. If you live within Simcoe County, the Blue Mountains, Brock Township or the Kawartha Lakes, we deliver to your community. Delivery fees do apply and are calculated at checkout.
How will my order be delivered?
All orders are delivered by a Fruit Obsession employee. We do not use third-party providers for delivery such as taxis, Uber or other delivery services. The order will be hand-delivered in a refrigerated van. Orders are packaged to ensure the perfect presentation and freshness upon arrival.
Can I pick up my order instead of it being delivered?
We offer a local pick up option in Collingwood only at this time. Orders can be picked up at Anthem Supplements located at 510 First Street in Collingwood. Local pick up can be selected at checkout, including specific pick up time slots.
How much is the delivery fee?
- Collingwood & Nottawa ($9.99)
- Blue Mountain ($11.99)
- Thornbury & Clarksburg ($17.99)
- Lora Bay ($19.99)
- Stayner & Singhampton ($19.99)
- Creemore & Elmvale ($24.99)
- Wasaga Beach ($15.99)
- Barrie & Innisfil ($14.99)
- Bradford ($17.99)
- Brock Township ($14.99)
- Orillia ($16.99)
- Kawartha Lakes ($19.99)
PRODUCTS
I only want certain types of fruit. Can I make substitutions?
Our fruit creation designs are carefully created for the perfect presentation in our signature style. Our goal is to create consistency for our employees and customers alike. To that end, our fruit creations posted on the website can't be modified or substituted with different fruit types unless noted on the website. Having said that, we are happy to customize any fruit creation for you by calling or emailing us with your ideas. We'd be happy to help you find a gift that's just right for your taste preferences.
Can I choose/change the container?
All of our containers and packaging are specifically designed to accommodate the size of our fruit creations, and to complement to appearance of each fresh fruit creations. Containers may vary from those shown on our website based on availability and seasonality.
Why doesn’t my order have exactly the same amount of fruit as the photo on the website?
Our fruit creations may vary in the exact fruit due to produce size variations throughout the year. Each fruit has a peak season, which may result in larger than average produce during that time; similarly, there are seasons when the fruit may be smaller than average. To ensure that the order’s design remains uniform, our expert designers work within specified fruit count ranges for each fruit type when building each creation. This gives our highly trained staff just enough flexibility to ensure that your fruit creation is perfectly designed, no matter what size the fruit is at that point in the year.
What kind of chocolate do you use?
We are proud to only use and source top-quality ingredients for our products. Our semi-sweet chocolate is from Hershey's and our white chocolate is supplied by Lindt.
Do your products contain milk?
All products may contain or come in contact with items that contain milk products. We recommend that you take the necessary precautions based on any food allergies.
Is your chocolate gluten free?
Our semi-sweet Hershey's chocolate is gluten free. Our white Lindt chocolate is not. Our coloured drizzles are also not gluten free.
Do your products contain nuts?
Some of our fruit creation and boxes of chocolate dipped fruit have crushed or sliced almonds, so there are nut products in our preparation areas. We cannot guarantee that an order will not have come in contact with nuts, nut oil or coconut oil. We recommend that you take the necessary precautions based on any related allergies.
What type of strawberries do you use?
We know fruit! That's why we prefer to use Albion strawberries, which have a consistently sweeter flavor than most strawberry varieties. Albion strawberries are typically darker in color than other strawberries, both internally and externally. At times, due to seasonality and availabiity we use other types of strawberries.
How long will the fruit last?
Our fruit and chocolate dipped fruit is exceptionally fresh, and should be consumed immediately. If that’s not possible, you should keep the original packaging, remove any fruit from skewers, refrigerate immediately upon receipt, and enjoy within 48 hours.
Does your fruit contain preservatives?
No. Our fruit is all natural. No preservatives are ever added to our products.
GIFT CARDS
Do you offer gift cards?
Absolutely! You can purchase a gift card online which will send your recipient a QR code to use for future purchases. If you prefer a physical gift card please contact us and we can make arrangements to ship you or your recipient a physical card.
How can I redeem a gift card?
GENERAL INFORMATION
Can you send me a brochure or your products?
Certainly! We can send you an online brochure, or request that a brochure be mailed to you. You can also always view our full product line online any time. Please contact us for further assistance.
Where can I find information about donations from Fruit Obsession?
We love the opportunity to support the communities we serve. Please e-mail orders@fruitobsession.com. We will be pleased to review your request and do out best to assist. We also have a community fundraising program that can help your organization raise funds while purchasing our incredible products.
Where can I apply to work for Fruit Obsession?
Think you have what it takes to DAZZLE us and our amazing customers? We are not currently hiring. Please check back here for current job opportunities.