• My account
  • Do I need to set up an account to place an order?
    No, you can place an order without registration. But we highly recommend that you register to take advantage of our offers and promotions that are exclusive to subscribed customers.
  • How do I create an account?
    Click Sign up and you will be sent to a different page to create an account. Fill out the form completely and click CREATE ACCOUNT when completed. A confirmation email will be sent to activate your new account.
  • How do I reset my password?
    1. Click Log in to access the account page; 2. Click on the FORGOT PASSWORD? link; 3. Enter the email associated with your account and you will be sent a password reset link.
  • How do I change my address or add an additional address?
    Log into your account. In the menu on the right side of your screen, click on MY ADDRESSES to change your current address or add a new address.
  • Orders & Payments
  • Do you provide order tracking information?
    You will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing information on how to Track Your Order. If you don’t receive an email confirmation, check your ‘spam’ or ‘junk’ folder and it should be there.
  • How can I place an order?
    You can place an order online any time, or by calling during regular business hours. For special requests, please e-mail: orders@fruitobsession.com.
  • How far in advance should I place my order?
    You can place an order well in advance, or order last minute! On weekdays, orders can be placed for same day store delivery until 5pm local time. For business deliveries, and during busy holiday time periods like Christmas, Valentine’s Day and Mother’s Day, we recommend that you order further in advance. Orders for Saturday and Sunday store delivery should be placed before 3pm local (store) time. For catering (extra large bouquets, multiple platters, etc.) items, orders can NOT be placed same day. Items can only be purchased for next day or future dates.
  • How do I cancel or change an order already placed?
    If you need to cancel an order scheduled for pickup or delivery, please contact the store at least 24 hours prior to the scheduled delivery or pickup with your request. If your order has left the store for delivery or has already been delivered, we will be unable to cancel your order.
  • What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?
    If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly. Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to the high volume of orders we receive, particularly around busy holidays like Valentine’s Day and Mother’s Day, you may not receive your email confirmation immediately after placing your order. If you didn’t receive any of the order confirmation messages, please contact the store as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders.
  • Will I receive an order receipt/order confirmation?
    Yes. First, if you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records.
  • What payment methods do you accept?
    We accept all major credit cards online, including Google and Apple pay. At the store, we accept credit, debit and/or cash.
  • When will my credit card be charged?
    Your credit card will be charged at the time the order is placed.
  • Is there sales tax on my order?
    All store orders (for pickup or delivery) are subject to HST. All prices listed exclude HST (13%) which will be added at final checkout.
  • Is it safe to use my credit card online?
    Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. Our store is hosted on the Shopify platform and is very secure.
  • I think I may have been charged twice on my credit card. Can you help?
    Absolutely. The first thing you should do is check to see if the charge you are seeing is actually a temporary hold, or pending transaction. If this is the case, you have not actually been charged. Credit card transactions are authorized in two steps. In the first step, the payment gateway says “I want to charge $xx to card Y.” If the card has these funds available, the card company places a provisional hold on those $xx and responds OK back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured—you will not be charged. However, it’s important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time is takes to release your funds is dependent entirely on your bank or credit card company.
  • Shipping & Delivery
  • How much room do I have for my card message?
    Your card message can be up to 300 characters long, including spaces, periods, symbols, etc.
  • What are your delivery policies?
    Please Note The Following Delivery Policies: •We take pride in our customer service and this includes not only the quality of our products, but also the speed of our service and delivery. Keeping this in mind, if you need to cancel or change an order scheduled for pickup or delivery, please contact the store at least 24 hours prior to the schedule delivery or pickup with your request. •Delivery times cannot be guaranteed. •We cannot deliver to P.O. Boxes. •The recipient may be called to schedule delivery. •Requests for deliveries at specific times of day are not guaranteed. Please contact the store with any specific questions regarding your delivery. •Residential Deliveries: If the recipient is not available at the time of delivery, we can no longer leave the delivery with a neighbor. We can only arrange to leave a delivery at a neighbor’s upon specific request of the guest. If you want your order to be left with a neighbor if the recipient is not home, please make sure to advise the store in your delivery instructions at the time you place the order. You will need to provide the name and address of the neighbor. Residential deliveries may be made as late as 7:00PM. **During busy holiday times, residential deliveries may be made as late as 9:00 PM. The store may contact you if you place a same day order for delivery to reschedule your order for another day. •For business deliveries: Business deliveries will be made between mid-morning and 5:00pm. The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. Fruit Obsession is not responsible for any gift that is not properly handled. If the business is closed, delivery will be attempted the next business day. We do not advise same day business deliveries to be placed after 3:00 PM as many business close at 5:00 PM. The store may contact you if you place a same day order for delivery to reschedule your order for another business day. •For school deliveries: School deliveries will be made between mid-morning and 3:00pm. The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. Fruit Obsession is not responsible for any gift that is not properly handled. If the school is closed, delivery will be attempted the next school day. We do not advise same day school deliveries to be placed after 12:00 PM as many school close at 3:00 PM. The store may contact you if you place a same day order for delivery to reschedule your order for another business day. • We DO guarantee delivery times for catering items. For more information, view our Shipment Policies.
  • The store does not service the postal code I entered, can you ship the arrangement?
    Unfortunately, no. Our fruit creations, many dipped in chocolate would simply not do well on a hot summer day in a cardboard box on your front step or withstand the sometimes rugged delivery style of some carriers! Depending on your location and size of order, we may still be able to assist. Please contact us at orders@fruitobsession.com.
  • Where do you deliver?
    Next-Day delivery is always FREE.  Same-Day delivery locations and fees are listed below: Collingwood $8.99 Nottawa $8.99 Blue Mountains (Town Addresses) $13.99 Blue Mountains (Rural Addresses) $13.99 Duntroon $17.99 Stayner $17.99 Thornbury $17.99 Clarksburg $17.99 Creemore $17.99 Ravenna $17.99 Wasaga Beach $22.99 Lora Bay $19.99 Singhampton $19.99 Barrie & Area $14.99
  • How will my order be delivered?
    Orders delivered by a Fruit Obsession employee. It will be hand-delivered in a refrigerated van. Orders are packaged to ensure the perfect presentation and freshness upon arrival.
  • Will you contact the recipient prior to delivering the product?
    The store may contact the recipient prior to delivery to ensure that they are home and/or available to accept their gift, but we do not typically contact recipients prior to attempting delivery. We recommend that you always send your gift on a date and to a location where someone will be available to receive the gift to ensure freshness, and advise your recipient to expect a delivery.
  • I would like my order(s) to be delivered at a certain time. Do you offer timed deliveries?
    We cannot guarantee delivery times, but we will do our best to accommodate the open hours of offices, schools and businesses. Any request for a specific delivery time cannot be guaranteed. We recommend that you not include any such request or delivery instruction with your order, as it will not be taken into account for your delivery. You can always Track Your Order online any time, or by contacting the store. This information can be found in your confirmation email.
  • How can I track the status of my order?
    You can Track Your Order online any time through the Customer Service section of our website using your order confirmation number. Just enter your Order # in the entry field, and click Track Order to get the most recent status update. Please keep in mind that your order status is updated periodically, and may not reflect up-to-the-minute status. During busy holiday times like Christmas, Valentine’s Day and Mother’s Day, there may be delays in updates to your order status.
  • Can I pick up my gift from the store?
    Yes, of course! We offer both pickup and delivery from our store location. If you are placing your order(s) online, you will be given the option to pick up your order once you’ve entered the postal code and the date required.
  • How much is the delivery fee?
    Next-Day delivery is always FREE.  Same-Day Delivery fees and locations are listed below: Collingwood $8.99 Nottawa $8.99 Blue Mountains (Town Addresses) $13.99 Blue Mountains (Rural Addresses) $13.99 Duntroon $17.99 Stayner $17.99 Thornbury $17.99 Clarksburg $17.99 Creemore $17.99 Ravenna $17.99 Wasaga Beach $22.99 Lora Bay $19.99 Singhampton $19.00 Barrie & Area $14.99
  • Returns & Refunds
  • What if I received a wrong item?
    In the unlikely event you have received the wrong item, please contact the store immediately and we will help to resolve the matter right away!
  • Products
  • I only want certain types of fruit. Can I make substitutions?
    Our fruit creation designs are carefully created for the perfect presentation in our signature style. Our goal is to create consistency for our employees and customers alike. To that end, our fruit creations posted on the website can't be modified or substituted with different fruit types. Having said that, we are happy to customize any fruit creation with a customizable chocolate lollipops. Beyond that, the good news is, we really do have dozens and dozens of options with many different fruit configurations! So, we're sure we have something that you will love. We'd be happy to help you find a gift that's just right for your taste preferences, our store a call any time to discuss further.
  • Can I choose/change the container?
    All of our containers and packaging are specifically designed to accommodate the size of our fruit creations, and to complement to appearance of each fresh fruit creations. Containers may vary from those shown on our website based on availability and seasonality.
  • Why doesn’t my fruit creation have exactly the same amount of fruit as the photo on the website?
    Our fruit creations may vary in the exact fruit due to produce size variations throughout the year. Each fruit has a peak season, which may result in larger than average produce during that time; similarly, there are seasons when the fruit may be smaller than average. To ensure that the arrangement’s design remains uniform, our expert designers work within specified fruit count ranges for each fruit type when building each arrangement. This gives our highly trained staff just enough flexibility to ensure that the arrangement is perfectly designed, no matter what size the fruit is at that point in the year.
  • Can I customize my fruit creation?
    We have a wide variety of fresh fruit creations and chocolate dipped fruit to choose from, with a multitude of options for different fruit, chocolate, and topping combinations! You can also customize your order by adding personalized chocolate lolipop, plush teddy bear, hand-written card, balloons and more. You will see all of these custom options as you proceed through the checkout process, after you’ve selected a fruit creation.
  • What kind of chocolate do you use?
    We use 100% real chocolate in all of our dipped fruit creations and products! Our fruit is dipped in either gourmet semi-sweet or white chocolate.
  • Do your products contain milk?
    All products may contain or come in contact with items that contain milk products. We recommend that you take the necessary precautions based on any food allergies.
  • Is your chocolate gluten free?
    All chocolate is gluten-free. However, our chocolate is manufactured in facilities that may manufacture gluten-based products.
  • Do your products contain nuts?
    Some of our fruit creation and boxes of chocolate dipped fruit have crushed or sliced almonds, so there are nut products in our preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We recommend that you take the necessary precautions based on any related allergies.
  • What type of strawberries do you use?
    We know fruit! That's why we use Albion strawberries, which have a consistently sweeter flavor than most strawberry varieties. Albion strawberries are typically darker in color than other strawberries, both internally and externally.
  • How long will the fruit last?
    Our fruit creations are sold at the peak of freshness, so we recommend that you enjoy your gift right away. If that’s not possible, keep the original wrapping and refrigerate your gift immediately upon receipt. Once it as has been removed from the original wrapping, remove the fruit from the skewers, place it in an airtight container, and refrigerate immediately. Our chocolate dipped fruit is exceptionally fresh, and should be consumed immediately. If that’s not possible, you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.
  • Does your fruit contain preservatives?
    No. Our fruit is all natural. No preservatives are ever added.
  • Discounts, Rewards & Gift Cards
  • How can I redeem my Gift Card?
    Gift cards may be used at our store and online when checking out.
  • Do you offer discounts and promotion?
    Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.
  • Do you offer gift cards?
    Absolutely! You can purchase a gift card online (electronic) and if you prefer a physical gift card, please visit the store.
  • General Information
  • Can you send me a brochure or your products?
    Certainly! You can view an online brochure, or request that a brochure be mailed to you here, or the store. You can also always view our full product line online any time.
  • What is Guaranteed to Dazzle?
    At Fruit Obsession Inc. our mission is to dazzle you with our hand-made, delicious, dipped and delivered fruit creations. If you are not completely satisfied with your order and overall experience, we want to know and we will fix it, guaranteed.
  • Where can I find information about donations from Fruit Obsession?
    It's simple. Please e-mail orders@fruitobsession.com. We will be pleased to review your request and do out best to assist.  We also have a community fundraising program that can help your organization raise funds.
  • Where can I apply to work for Fruit Obsession?
    Think you have what it takes to DAZZLE us and our guests? We’d love to work with you! To find out more about open positions, visit our Careers page on the website.